Help & Trust

Frequently Asked Questions about der-dj.com

Here you will find the most important answers about searching, requests, bookings, registration and verification. The FAQ is separated into customer and service provider sections.

Customer FAQ

Answers for clients looking for DJs, musicians, bands, photographers, celebrants or venues.

What is der-dj.com?

der-dj.com is an event and artist portal. Customers can search, compare and send non-binding requests to DJs, musicians, singers, bands, photographers, celebrants and venues.

Is sending a request free for customers?

Yes. Searching, comparing profiles and sending a request are free and non-binding for customers.

How do I find the right DJ or service provider?

You can search by category, region, music style, event type and other details. The Event Matchmaker can also help you find suitable service providers for your event.

Are the service providers on der-dj.com checked?

Service providers can apply for verification. Verification is carried out with an ID document and business registration at der-dj.com and can be requested from My area.

What does “verified” mean?

“Verified” means that the service provider has proven their identity with an ID document and their business activity with a business registration at der-dj.com. This gives customers more confidence when choosing.

Do I book directly through der-dj.com?

der-dj.com connects customers with service providers. Exact services, prices, payment terms and contract details are agreed directly with the respective provider.

Can I contact several DJs or providers at the same time?

Yes. You can compare and request several suitable profiles to get a better feeling for prices, services and availability.

What information should my request include?

Helpful details are event date, location, event type, number of guests, desired music style, required equipment, start and end time and special wishes. The more precise the request, the better the provider can answer.

Are prices shown on profiles binding?

Prices may vary depending on date, location, duration, equipment, effort and additional services. Only the provider’s concrete offer is binding.

How do reviews work?

Reviews help other customers make a choice. They should be fair, factual and based on a real experience with the provider.

What can I do if a provider does not respond?

First check whether your contact details are correct. If there is no reply, you can request other suitable providers or choose another profile.

Which service providers can I find on der-dj.com?

On der-dj.com you can find DJs, live bands, musicians, singers, photographers, celebrants and venues for private and commercial events.

Service provider FAQ

Answers for DJs, musicians, bands, photographers, celebrants, venues and other providers.

Who can register as a service provider?

DJs, musicians, singers, live bands, photographers, celebrants, venues and other event providers can register.

What is a SetCard?

The SetCard is your public profile on der-dj.com. You can add services, images, music styles, service area, description, contact details and further information.

How can I get verified?

Verification can be requested in My area. An ID document and business registration are required. After review, your profile can be marked as verified.

Why does der-dj.com need an ID and business registration?

The ID is used to check your identity. The business registration confirms that you offer your service commercially. This increases trust in your profile.

Are ID and business registration shown publicly?

No. The documents are used only for internal review by der-dj.com. Publicly visible is only the verification status if your profile has been successfully checked.

What are the benefits of verification?

A verified profile looks more professional, creates trust with customers and may increase your chance of receiving requests. Customers can see more quickly that identity and business registration have been checked.

Does registration cost anything?

Available memberships and services may differ depending on provider type and tariff. Current conditions can be found in the premium or membership area.

How do I receive requests?

Customers can find your profile through search, categories or the Event Matchmaker and send you a request. A complete profile increases the chance of being found and contacted.

What should my profile contain?

Important details include clear services, service area, event types, music styles, equipment, experience, images, references, videos or social media links and a meaningful description.

Can I manage offers and bookings?

Depending on your membership, features such as request management, offers, bookings, documents, contracts or invoices may be available.

Can my profile be rejected or deactivated?

Yes. Profiles can be rejected, deactivated or returned for editing if information is missing, clearly incorrect, violates rules or verification was not completed successfully.

How can I improve my profile?

Use high-quality images, a clear description, complete service details, real references, fair price information and apply for verification. The more complete your profile is, the more professional it looks to customers.